Terms of Sale

1. Definitions

1.1 “Buyer” means the person whose name and address appears in the space overleaf.

1.2 “Conditions” means the terms and conditions of the sale set out in this document and any special terms and conditions agreed in writing by the Seller.

1.3 “Delivery Date” means the date specified by the Seller when the goods are ready for collection or to be delivered.

1.4 “Goods” means the articles which the buyer agrees to buy from the Seller.

1.5 “Price” means the price for the goods excluding carriage. 1.6 “Seller” means The Roller Shutter Door Company Limited.

2. Conditions applicable

2.1 These Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer to the exclusion of all other terms and conditions including any terms or conditions which the buyer may purport to apply under any purchase order, confirmation of order or similar document.

2.2 All orders verbal or written for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these conditions.

2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s order and acceptance of these Conditions.

2.4 Any variation to these Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

3. The Price and Payment

3.1 The price shall be the price set out overleaf. The price is inclusive of VAT which shall be due at the rate ruling on the date of the Seller’s invoice.

3.2 Trade accounts – The price is net plus VAT which shall be due at the rate ruling on the date of the Seller’s invoice.

3.3 Non trade accounts – invoice must be settled in full before manufacture.

3.4 Supply and fit invoices must be paid in full on the date of installation.

4. The Goods

4.1 The quality and description of the Goods shall be as set out overleaf.

5. Warranties and Liability

5.1 The Seller warrants that the Goods will at the time of delivery correspond to the description given by the Seller. Except where the Buyer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977 Section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or condition of the Goods and whether implied by statute or common law or otherwise are excluded.

5.2 The seller shall not be liable for any consequential losses or any other losses or damages, financial or otherwise incurred by the buyer (directly, or indirectly) as a result of goods supplied under the contract of sale, liability being limited to replacement, repair or modification of goods that fail to perform in accordance with the company’s published data. The Seller shall not be liable for any consequential or offer loss or damage as a result of such replacement, repair or modification of the goods.

5.3 The Seller will accept no responsibility or warrant any parts that may become damaged, as a direct result of severe weather – frost, snow, high winds or flooding.

6. Delivery

6.1 Unless otherwise agreed with the Seller, the Goods shall be delivered to the Buyer at the Buyer’s address.

6.2 Damages must be reported to the “Seller” within 48 hours of receiving delivery of goods.

6.3 The seller will make every effort to keep to delivery dates but such dates and periods of time should not be the essence of the contract. The seller shall not be responsible for any loss, damage or expense that may result from late delivery.

7. Cancellations

7.1 Any cancellations made by the buyer, after confirmation of the order with the seller on made to order goods, will be subject to a 50% cancellation fee.

7.2 Any customer who has a change of mind after receiving goods must return them at their own expense. Once the item has been received in good condition, a refund will be issued.

Warranty

The Roller Shutter Door Company Limited guarantees all of its products from defective manufacturing for a period of 12 months from the date of purchase. In addition to this standard guarantee, we offer an extended 5-year warranty specifically covering automation components, which includes the drive motor and remote control units.

These guarantees are subject to correct installation, maintenance, and operation of the product, and exclude general wear and tear. Goods must be returned to The Roller Shutter Door Company Limited where they will be inspected and either repaired or replaced. The Roller Shutter Door Company Limited will not be held responsible for any costs incurred in the removal and replacement of faulted goods.

Making a purchase

The Roller Shutter Door Company Limited will accept no responsibility for any inaccurate sizes given by the buyer. If any errors are made, while ordering, it is the buyers’ responsibility to inform us, so that we can correct the mistake. Delivery is normally 5-20 business days from receiving cleared funds. Once the goods are delivered, it is the buyers’ responsibility to inform The Roller Shutter Door Company Limited of any damages within 48 hours of receipt of delivery. The Roller Shutter Door Company Limited will not be held responsible for any damages which are reported after the 48 hour period.

Payment

We accept cheque, bacs payments, PayPal, cash and most major credit / debit cards.

Bank details for customers wishing to pay by bacs or chaps:- Account name: The Roller Shutter Door Company Limited. Sort code: 18-00-02 Account Number: 06504922

Box type

We offer two different box types for our domestic doors:

Full box

  • The Look: Completely encloses the roll in a sleek aluminum housing.
  • The Benefit: Protects the motor and curtain from dust, grit, and nesting birds. It’s also a vital safety barrier if you use your garage for storage or as a workshop.
  • Verdict: Choose this for a "clean" professional finish and maximum longevity.

Half box

  • The Look: An L-shaped fascia that covers the front and top. The back of the roll remains visible from inside the garage.
  • The Benefit: Saves on cost while still providing a neat appearance from the driveway.
  • Verdict: Best if you are on a budget and don't mind seeing the mechanism from inside the garage.

How to measure for your door

We manufacture your door based on the "Daylight" size (the actual hole in the wall). Measurements must be taken viewing the opening from the inside looking out.

Step 1: The Width

Measure the width between the brickwork at the top, middle, and bottom. Use the narrowest measurement.

Step 2: The Height

Measure from the internal floor to the underside of the lintel. Ensure the floor is level.

Step 3: Right space

Measure space from opening to the first obstacle.

Step 4: Left space

Measure space from opening to the first obstacle.

Step 5: Headroom

Headroom from the start of the lintel and lowest part of the ceiling.

Installation options

Option A - Face fix

Fixing internally behind the opening.
Roller garage door face fixing

Option B - Reveal fix

Fixing between the opening.
Roller shutter door reveal fixing

Option C - Combination fix, face and reveal fixing

One side fixed between the opening and one side behind.
Garage roller shutter door combination fixing

Option D - Undersize fix 

Some of the guide track will be in the opening.
Garage roller door undersize fix

Clearance requirements

  • 77mm Slat: Needs 300mm above the lintel.
  • 55mm Slat: Needs 205mm above the lintel.
  • Sideroom: You need 90mm on each side for the guide rails for fixing behind the openings

Side profile

Please note that when the roller door is fully open, the bottom slat will always hang down by approximately 70mm from the top of the guide rails. 

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